Last Updated: 27 July, 2024

At Kholosh, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
1.1. Eligibility: Due to the custom nature of our products, we do not accept returns or offer refunds unless the product is defective or the customization does not match the order.
1.2. Defective or Incorrect Items: If you receive a defective product or the customization does not match your order, please contact us within 2 days of receiving your order to arrange for a replacement or refund.
1.3. Return Process: To start a return, please contact our customer service team at bekholosh@gmail.com with your order number and details about the product. We will respond with instructions on how to proceed with the return.
2. Refunds
2.1. Processing Refunds: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
2.2. Refund Timing: The time it takes for you to receive your refund will depend on your payment method and financial institution. Typically, refunds are processed within 15 business days.
3. Exchanges
3.1. Exchanges: We only replace items if they are defective or incorrectly customized. If you need to exchange an item, please contact us at bekholosh@gmail.com for instructions.
4. Contact Us
4.1. If you have any questions about our Refund Policy, please contact us at bekholosh@gmail.com.